SILMaint
2010
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Our
solution dedicated to
Maintenance has been upgraded recently, in order to improve the remote
service to our Customers, and particularly the service proposed by our SIL assistance contract.
With
SILMaint, :
 We record every
Customer request for technical
assistance with a reference
for the follow up
We keep the details of all actions performed
for one Customer request
We edit automatically
an incident note
after the closing of a request
We consult the history of
actions per plant and per product
We make graphic analysis
of our actions depending on the time spent, the origin
of requests, the nature of interventions, the plants…
To improve information to
our Customers, an email
is now sent systematically when a request for technical assistance has
been created in SILMaint. It is a confirmation
that your request for technical assistance has been taken into
account, the
request being done by phone or by email.
This email sent to the Customer includes:
- the reference of the request
- the subject of the demand
- the date of creation
- the detail and name of the
person who made the request
The follow up is then made upon our usual procedure, and the
report concerning your technical assistance request can be sent to you
by pdf any time on simple demand.
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TECHNO
Data base
performance
The SIL data base can have seriously degraded performances
because of an anti virus badly parametered. This
can have
for main consequence some response time of more than 5 minutes !
Consequently, you must absolutely exclude the action
of anti virus
on Oracle or MySQL files.
If you have any doubt, don't hesitate to call us.
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What's new ?
Glasstec
2010 : a good vintage year !
We wish to thank you for your visits to
our booth during
Glasstec Exhibition in Düsseldorf,
which was certainly a very good show in number of visits and in the
quality of the contacts performed at this occasion.
On Vertech' booth, you could discover the new SILC interface developed
with Qt, and a demo of our
new information platform SILXchange, for
which you showed a large interest.
SIL
in Chinese
After months of development to set up the new SILC version under Qt, we
also had the SILC translated into Chinese.
Thanks to
this major evolution, Vertech' was able, with the assistance of its
agent TECHIMPORT, to install its first glass plant in China.
SILC
and SILQual are now available in Chinese language.
Intra VERTECH'
-
Vincent
Masson joined our SILC
team in May 2008 as a development Engineer.
He has already
participated to many installations in France, in Spain and in the
United
States.
Graduated of a Mechanism and Industrial Automatism Degree, Vincent then
got a Diploma as an IT
and network International project Manager.
Vincent speaks Spanish
fluently,
after working for a year and a half for an Engineering
Company specialised in IT and automatism in Spain.
Before joining Vertech', Vincent got a professional experience of more
than 4 years in IT for the quarry tile
industry, and particularly in brickworks and tilery monitoring.
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