 A
TECHNICAL AND COMMERCIAL ASSISTANCE CLOSE TO YOU
Coming
from the Glass Industry, your contacts in VERTECH' will be able to understand
your environmental specific requirements. As real partners, they will assist you
in your diagnosis and ensure the implementation of the appropriate solutions.
Whatever
your location, our teams of multilingual engineers, will stay at your disposal
to make your 'day to day' job easier and help you to maintain efficiently your
systems. |
OUR TRAINING SERVICES
SILC
training
The goal of this training is the daily use of SILC
– Losses Interpretation
– Message system
– Mould changes
– Hot end
breakdowns
– Weight recording at the hot end
– Manual control results
– Rejecting / keeping a mould on an MNR
– Understanding SILC main screens
Advanced SILC training
The goal of
this training is to explain how SILC works and how to maintain the system
– Calculation areas
– Network communications (Ethernet, serial links)
– Wiring
Pallet Audit training
On
line SPT training |
TURNKEY SOLUTIONS
Diagnosis & function Analysis
Solution Design
Automatism Interfacing
Wiring Supervision
Installation & Configuration
Training for operators and managers
Follow up of Clients' evolutions |
|
OUR CUSTOMER SUPPORT SERVICE
To answer customer request, Vertech' offers a Customer support service
contract that guarantees a high level support to SIL users.
This contract
provides you with following advantages :
You receive remote assistance 24h a day every
day of the year, on our dedicated Hot Line number, with response guaranteed within
4 hours
Every action is recorded in our maintenance system
(with date, type of problem, time spent to solve it) and a report is available
at request
SIL upgrades are proposed regularly for optimization
of your system
Maintenance of your system is budgeted on an annual basis
Assistance service with points
Our customers choose more and more our assistance service with points.
The remote assistance service is made easier and quicker, and you
don't have to subscribe any contract. How it works: you order points
in advance, and get access to our remote assistance service 24/24
or at office hours only if you wish.
Our
contract includes 3 types of services :
Remote assistance 24h a day - 7 days a week
A qualified engineer, who has been trained to emergency procedure, is dedicated
to hotline every week and will be your interlocutor. He will make a remote diagnosis
about anomalies in the running of the system (communication with your equipments,
network problems …)
Upgrade of the system with installation of new version
of software when you think is necessary. Vertech' regularly develops
new functionalities or improvements. Thanks to regular upgrades, you have access
to the new versions and new improvements of the SIL in order to optimize your
system.
Annual visit on site to audit
the running of the system, train new users, train people dedicated
to maintenance, answer questions |
